Terms and Conditions
Effective Date: 18 August 2025
Website: https://whodoyouneed.co.uk
Company: TBF Partners Ltd (“we,” “us,” “our”)
Service Name: Who Do You Need (“the Platform,” “the Website”)
1. Acceptance of Terms
By accessing or using Who Do You Need, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use this Website.
2. Ownership and Intellectual Property
Who Do You Need is owned and operated exclusively by TBF Partners Ltd, a registered company. All rights, trademarks, and intellectual property associated with the Website and Platform belong solely to TBF Partners Ltd.
Unless otherwise stated, all content, designs, text, graphics, and materials on this Website are the property of TBF Partners Ltd and/or its licensors. You may access this Website for personal use only, subject to the restrictions below:
You must not:
Copy, republish, or redistribute material from Who Do You Need;
Sell, rent, or sub-license material from the Website;
Reproduce, duplicate, or copy content for commercial purposes without prior written consent.
3. Services Provided
The Website operates as a service marketplace, connecting users with independent service providers across categories such as:
Home & Garden services
Pet Care
Child & Family Care
Education & Learning
Digital & Creative
Errands & Personal Help
TBF Partners Ltd does not directly provide these services. All providers listed are independent contractors and not employees of TBF Partners Ltd.
4. User Responsibilities
You agree to provide accurate information when creating an account or making a service request.
You are responsible for verifying the credentials, reliability, and suitability of any service provider you engage.
You must not use this Website for unlawful, harmful, or fraudulent purposes.
5. Service Provider Responsibilities
Providers are solely responsible for the legality, safety, and quality of their services.
Providers must comply with all applicable local and national laws.
Providers must hold and maintain any required qualifications, licenses, insurance, or certifications relevant to the services they offer.
Providers acknowledge that they are independent contractors, not employees of TBF Partners Ltd.
6. Payments
Payment terms (if processed via the Platform) will be outlined on the Website.
TBF Partners Ltd is not responsible for disputes arising from off-platform payments.
7. Cookies
The Website uses cookies to improve user experience. By accessing Who Do You Need, you agree to the use of required cookies.
Cookies are text files placed on your device by our server.
We may use cookies to collect, store, and track information for statistical, functional, or marketing purposes.
Required cookies are essential for the Website to function and do not require consent. Optional cookies may be accepted or declined by you.
Some third-party services integrated into the Website (e.g., video displays, social media tools) may also use cookies.
8. User Content and Comments
Parts of the Website may allow users to post reviews, opinions, or other content (“Comments”).
TBF Partners Ltd does not filter or review Comments before they appear.
Comments reflect the views of the poster, not TBF Partners Ltd.
To the fullest extent permitted by law, TBF Partners Ltd shall not be liable for any Comments or consequences of their use.
You warrant that:
You have the right to post such Comments;
Comments do not infringe third-party rights (including copyright or trademark);
Comments are not defamatory, unlawful, or abusive;
Comments will not be used to solicit business unlawfully.
By posting Comments, you grant TBF Partners Ltd a non-exclusive license to use, reproduce, and distribute them across media.
9. Hyperlinking to Our Content
The following organisations may link to our Website without prior approval:
Government agencies;
Search engines;
News organizations;
Online directories linking businesses in the same manner as others;
Accredited businesses (excluding fundraising and non-profits unless approved).
Other organisations may request approval. Links must not be deceptive, imply false endorsement, or misrepresent our relationship. No use of TBF Partners Ltd’s logo or branding is permitted without written permission.
10. Content Liability
We are not responsible for any content appearing on your Website if you link to us. You agree to defend and indemnify us against claims arising from such linking.
11. Limitation of Liability
TBF Partners Ltd is not responsible for the actions, omissions, or conduct of any user or service provider.
We make no warranties regarding the availability, accuracy, or reliability of services offered via the Platform.
To the maximum extent permitted by law, we disclaim liability for any loss, damage, or claim resulting from your use of the Website or services.
12. Indemnification
You agree to indemnify and hold harmless TBF Partners Ltd from claims, damages, or expenses resulting from your use of the Website or your interactions with service providers.
13. Reservation of Rights
We reserve the right to amend these Terms and Conditions at any time. By continuing to use the Website, you agree to be bound by the updated Terms.
14. Removal of Links and Content
If you find any link or content on our Website offensive, you may contact us. We will review such requests but are not obligated to remove content unless legally required.
15. Disclaimer
To the fullest extent permitted by law:
We exclude all warranties, conditions, and representations related to this Website and its use.
Nothing in this disclaimer shall limit or exclude liability for death, personal injury, or fraud caused by negligence.
As long as the Website and services are provided free of charge, we will not be liable for any loss or damage of any kind.
16. Governing Law
These Terms are governed by and construed in accordance with the laws of The United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of The United Kingdom.
Privacy Policy
Who Do You Need website is owned by TBF PARTNERS LTD, which is a data controller of your personal data.
We have adopted this Privacy Policy, which determines how we are processing the information collected by Who Do You Need, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using Who Do You Need website.
We take care of your personal data and undertake to guarantee its confidentiality and security.
Personal information we collect:
When you visit the Who Do You Need, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.
Why do we process your data?
Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via whodoyouneed@mail.com.
Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.
If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.
Links to other websites:
Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.
Information security:
We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.
Legal disclosure:
We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
Contact information:
If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to info@whodoyouneed.co.uk.
